Privacy Policy

At T.P.S. Software Inc. (“TPS”), We are committed to protecting Your Personal Information and complying with applicable data protection and privacy laws. This Privacy Policy governs use of Personal Information by TPS, whether such information is collected via Our website tpssoftware.com (“Website”) or otherwise, including through Our services (the “Services”).

This Privacy Policy is designed to help You understand the types of information We obtain from You and how We use, disclose and protect that information. In this Privacy Policy, the terms “We”, “Our” and “Us” refers to T.P.S. Software Inc., its subsidiaries and affiliates and the terms “You”, “User”, and “Your” refer to a visitor of the Website or User or end User of the Services.

This policy explains how We handle Personal Information. “Personal Information” means information about an identifiable individual, including contact details and information submitted with a request. Visiting the Website or closing the cookie notice does not count as accepting optional cookies. You can use the Website without accepting those cookies.

Further, if You are not of the age of majority in Your place of residence, please do not use the Website or Our Services.

We recommend that You take the time to read this Privacy Policy so that You understand how We handle Personal Information. We may update or modify this Privacy Policy at any time by posting the revised Privacy Policy to the Website and, if We have Your contact details, notifying You of those updates. We will include a “last revised” date on the Privacy Policy as displayed on the Website. We strongly encourage You to refer back to the Privacy Policy periodically.

TPS does not sell or rent Your Personal Information. We use Personal Information primarily to provide Our services, respond to inquiries, process demo or webinar requests, improve Our Website and Services, and market TPS products, services, webinars and related updates to people who have asked to hear from Us or who have interacted with Us in a way that allows such communication under applicable law.

1. How We Collect and Use Personal Information

We collect Personal Information from You for specific and limited purposes, including to provide Our Services to You, where You consent to the collection, in order to meet Our contractual commitments to You and to comply with Our legal obligations. When collecting Personal Information from You, We will identify the purpose for collecting Your Personal Information at the time We request it and will not use or disclose Your Personal Information other than for the purpose for which it was collected, without Your prior consent or as otherwise permitted by applicable data protection and privacy laws. We endeavor to collect the minimum amount of Personal Information required to fulfil the purpose for which it was collected.

If You choose to obtain Services, You will need to provide Us with Personal Information, including Your name, email address and other information about You. If You chose to withhold any Personal Information requested by Us or withdraw Your consent, it may not be possible for Us to provide the Services to You or respond to Your query.

We collect and use Your Personal Information in a variety of ways, including for the following purposes:

• Your Personal Information may be collected and used by TPS to provide Services to You, via Our Website or otherwise. Your Personal Information may be used by TPS so that We can share information about TPS, the Website and Our Services with You and to maintain appropriate records for Our internal administrative purposes. We may use Your Personal Information to communicate with inquiries for information or customer service requests, employment opportunities or other issues as they relate to Your use of the Website and the Services.
• If You request a demo, download a resource, register for a webinar, contact Us through a form, or otherwise express interest in TPS, We may use Your Personal Information to follow up with You, send You the information or event access You requested, and share related TPS product, service or educational marketing communications. We do not sell Your Personal Information to third-party advertisers or data brokers.
• We may also use Your Personal Information to detect, prevent or investigate security breaches or fraud, to protect Our business and to maintain appropriate records for internal administrative purposes, including analyzing and monitoring usage of our Services and updating, improving, testing and protecting those Services.
• Similar to other online and technology service providers, We automatically record information when you interact with and use our Services. This information may include Your IP address, information about Your Internet browser and settings, the date and time You used the Services. When You use our Services, We collect information about the device You use to access them. The information We collect will depend on Your device settings, but generally includes device type, settings and operating system, unique device identifiers. When You use Our Services, We may collect information about Your geographic location.

You can change or withdraw Your optional-cookie consent using Cookie settings and choosing “Reject optional cookies.” This stops future optional tracking permitted by that choice and does not undo information already sent. For other consent or privacy requests, contact support@tpssoftware.com.

2. Our Disclosure of Personal Information

TPS may disclose Your Personal Information with Your express consent, for debt collection purposes, for loss or fraud prevention purposes or for TPS’s other legitimate interests. TPS may further disclose Personal Information if a law, regulation, search warrant, subpoena or court order legally requires or authorizes Us to do so. We will use reasonable efforts to ensure that require that any third party to whom Personal Information is disclosed provide a comparable level of protection for Your Personal Information, as provided in this Privacy Policy.

We do not sell or rent Your Personal Information. When We share Your Personal Information, We do so to operate Our business, provide the Website or Services, send communications You have requested, support Our own marketing activities, or comply with legal obligations.

We also share some of Your Personal Information with third parties in order to offer the Services to You, including:

• sending information to third party service providers that help Us to operate Our Services including website hosting, data analysis, event logging, information technology, customer service, User analytics, advertising attribution, and email delivery and messaging;
• sending Your credit or debit card payment details to Our payment processors;

Additionally, TPS reserves the right to disclose and to transfer Personal Information to a third party in the event of a proposed or actual purchase, sale, merger, amalgamation, or any other type of acquisition, disposition, or financing of all or any portion of TPS or any of the assets or shares of TPS, provided that the third party represents that it will continue to use the information for the purposes set out in this Privacy Policy and in accordance with applicable privacy laws. TPS also reserves the right to aggregate and anonymize Personal Information (or other information) stored on its system and use such aggregated and anonymized Personal Information (or other information) as it sees fit.

3. Retention of Personal Information

We routinely destroy Personal Information that is no longer required for the purposes for which it was collected, in accordance with applicable laws.

4. Accuracy of Personal Information

TPS takes reasonable steps to ensure that any Personal Information in Our custody is accurate and up-to-date for the purposes for which the Personal Information is to be used by TPS. In most instances, We rely on users of Our Services to notify Us of any changes to their Personal Information provided by them.

5. How We Protect Your Personal Information

TPS uses reasonable and appropriate measures, including encryption software, designed to help You secure Your Personal Information against accidental or unlawful loss, access or disclosure. Only staff and service providers who have a legitimate business purpose for accessing the Personal Information collected by Us are authorized to do so. Unauthorized use of Personal Information by anyone affiliated with TPS is prohibited and constitutes grounds for disciplinary action.

You and You alone are responsible for ensuring that You do not disclose Your account access information to third parties. This includes but is not limited to not disclosing such information to anyone, ensuring that sufficient security software is installed and running on Your computer, smartphone or tablet, that Your network firewall is of sufficient quality and that Your wireless connection is encrypted to a degree that will prevent third party access. TPS is not responsible for any failure by You to secure Your own device and its access to the Internet or Your use of public, unsecured networks. TPS also is not responsible for any failure by You to eliminate malware. These failures and others can make You vulnerable to privacy breaches and would put You and Your data at risk.

6. International Transfers

Personal information We collect is stored and processed by Us and Our third party service providers primarily in Canada and the United States, regardless of where You are located.

If You are located in the European Economic Area, Your Personal Information will be transferred to Canada and the United States. Before Your information is transferred, We take steps to ensure that adequate protections and appropriate safeguards are in place for Your Personal Information. This may include reliance on an adequacy status of the country’s data protection laws, in the case of Personal Information processed in Canada, the incorporation of standard data protection clauses in Our agreements with third parties or reliance on an EU-US Privacy Framework registration.

By providing Us with Your Personal Information, You authorize Us to transmit, process and store Your Personal Information in these countries.

7. Personal Information and Children

We do not knowingly offer Services to anyone under the age of majority in their place of residence. If You are under the age of majority, You may only use Our Website and Services with the permission and involvement of a parent or legal guardian. If You are a minor under the age of 13, please do not provide Us with any Personal Information or use this Website or Our Services. If We learn We have collected or received Personal Information from a child under 13 or a minor under 16 without verification of parental consent, We will delete that information.

If You believe that We might have any Personal Information from or about a child under 13 or a minor under 16 without parental consent, please contact Us at support@tpssoftware.com.

8. Cookies and Other Tracking Technologies

We use essential storage for site operation and to remember Your cookie choice. Optional analytics and marketing technologies help Us understand visits, measure Website performance and market TPS services. You can accept or reject optional cookies, close the notice without accepting, and return to Cookie settings at any time.

Google Tag Manager loads when You visit the Website. Before You accept optional cookies, and if You reject them, Google receives limited measurement signals about page visits and completed lead or demo requests without analytics or advertising cookies. These requests include technical information needed to communicate with Google. We do not include Your form contents or booking identifiers in these measurement events. Other optional marketing trackers remain blocked until You accept. Closing the notice does not grant consent.

Open Cookie settings to change Your choice. Rejecting optional cookies preserves access to the Website. Browser controls can also manage stored cookies. Changes apply to future activity and cannot recall information already sent to a service provider. Google’s privacy policy explains its handling of information.

9. Links to Third Party Sites

The use of Our Services may lead You to third party websites. Those organizations are separate and distinct from TPS and have their own separate privacy policies. We are not responsible in any way for how any third party collects, uses or discloses Your Personal Information, so it is important to familiarize yourself with the privacy policies of these websites before providing Your Personal Information to them.

10. Direct Marketing

You may sign up to receive marketing or promotional communications from Us. Where You have opted-in, We may use Your Personal Information to inform You about Us, Our products and Our services, including promotional offers and events.

This may include follow-up emails after You request a demo, register for a webinar, download a resource, or otherwise interact with TPS. These communications are used to market TPS’s own products, services, events and educational content. We do not sell Your Personal Information to other companies for their own marketing use.

If You no longer wish to receive marketing or promotional communications from Us, You can opt-out at any time by:

• using the unsubscribe feature found in Our emails and other electronic communications;
• contacting Us through the Services; or
• contacting Us via email at support@tpssoftware.com.

11. Your Rights

Upon written request to support@tpssoftware.com, You will be informed of the existence, use and disclosure of Your Personal Information, and will be given access to that Personal Information. TPS provides an opportunity for individuals to challenge the accuracy and completeness of their Personal Information and have it amended as appropriate.

In addition to the above rights, You also have the right to:

• request a copy of Your Personal Information in a machine readable format or to transfer this information to another company;
• request Us to restrict Our use or disclosure of Your Personal Information;
• object to Our use or disclosure of Your Personal Information; and
• request Us to delete the Personal Information We hold about You.

12. Contacting Us

Accountability with respect to Your Personal Information is important to TPS. If You have questions, complaints or concerns about this Privacy Policy, how Your Personal Information is handled, or Our marketing communications, please contact Us.